Privacy Policy

Last Updated: 13/3/2026

1. Introduction

This Privacy Policy explains how Ironmongery Warehouse Africa (Pty) Ltd collects, processes, and protects personal information when you use this website.

We process personal information in accordance with the Protection of Personal Information Act (POPIA).

By using this website you consent to the collection and processing of information as described in this policy.

2. Responsible Party

The responsible party responsible for personal information processed on this website is:

Ironmongery Warehouse Africa (Pty) Ltd
3 Commerce Place
Kramerville
Sandton
Johannesburg
South Africa

Telephone: +27 11 444 8677
Email: enquiries@ironware.co.za
Website: https://www.ironmongerywarehouse.co.za

3. Personal Information We Collect

We may collect the following personal information when you interact with our website:

• Full name
• Email address
• Phone number
• Company name
• Location or province
• Information submitted via enquiry forms
• IP address
• Browser and device information
• Website usage data

Information may be collected when:

you submit an enquiry form
you email us
you interact with our website

4. Purpose of Processing Personal Information

Personal information may be used to:

• respond to enquiries
• provide product information
• assist with project specifications
• communicate with customers, suppliers, or partners
• improve website performance and services

5. Sharing of Personal Information

Ironmongery Warehouse Africa does not sell personal information.

Personal information may be shared with trusted third-party service providers such as:

• website hosting providers
• IT service providers
• analytics platforms

These providers are required to protect personal information.

6. Cross-Border Data Transfers

Some service providers may process personal information outside South Africa.

Where this occurs, we ensure appropriate safeguards are implemented.

7. Data Security

We implement reasonable technical and organisational safeguards to protect personal information from:

• loss
• unauthorised access
• misuse
• disclosure

However, no internet transmission is completely secure.

8. Data Retention

Personal information is retained only as long as necessary to fulfil the purpose for which it was collected or as required by law.

9. Your Rights Under POPIA

Under POPIA you have the right to:

• access your personal information
• request correction of inaccurate information
• request deletion of personal information
• object to processing of personal information
• withdraw consent

Requests can be submitted via:

enquiries@ironware.co.za